[Product Operating Excellence] How Effective Is Your Product Operating Model?

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Han Yuan

Bio

Han Yuan is a product and engineering executive, speaker, board advisor, and career coach to C-suite executives. As the Founder of h6y3, he serves as interim CTO, CPO, CTPO, and services consulting needs and executive coaching as a startup and IPO sherpa.

He brings deep experience with organizational design, product strategy and operations, and software engineering with executive leadership roles at Recharge, Upwork, Netflix, and eBay where he has helped build, scale, and launch global product and engineering solutions.

Career highlights:

  • Co-founding a social network BuddyStumbler and scaling it to over 70,000 users.
  • Han was a mobile pioneer who incubated early mobile teams at Netflix and eBay. Han and his teams launched the mobile, tablet, Apple TV, and Chromecast apps enjoyed by millions of users worldwide today and were often demoed by Steve Jobs himself at Apple Keynotes.
  • As SVP of Engineering at Upwork, leading one of the world’s most distributed engineering teams — 350+ engineers in 40 countries worldwide. During his tenure, Upwork’s revenue doubled, and the company went public in 2018.
  • Advising dozens of unicorns including helping them hire CTOs as an associate partner at AKF Partners.

Han’s most recent role was CTPO of Recharge Payments, the leader in subscription commerce on Shopify where he lead product, product marketing, and engineering. Recharge Payments powers the online presence of 15,000 merchants worldwide and drives over $13B in GSV.

Where To Find Han

The Modern Art of Software Leadership

The Modern Art of Software Leadership is Han’s newsletter where he focuses on three forms of “management:” self, business, and team.

h6y3

If you’re looking to work with Han Yuan for consulting or coaching services, head to his consulting website. There, you can browse his range of offerings and schedule an exploratory 1:1 session with Han to discuss your unique needs and goals. He’ll work with you to determine how he can best support you on your journey.

Follow Han Yuan

Website | LinkedIn | Blog | Twitter

Ha Nguyen

Bio

Ha Nguyen is an experienced product executive with deep expertise on fundraising, building and scaling startups, design-thinking, and how to build products that customers love.

Ha was most recently the Chief Experiences Officer at Swimply, where her role was to maximize the success of Swimply’s hosts and guests, and build out the company’s internal operations to maximize the company and employee success.

Ha was a Founding Partner at Spero Ventures, an early stage venture capital firm investing in the things that make life worth living: our well-being, work and purpose, and human connection. She’s also on the Board of Women In Product (non-profit organization of 30k female product builders) and co-founded the Product Leader Summit (invite-only conference bringing together founders and VP-level product leaders).

She previously was a product executive at several early and mid-stage consumer marketplace startups, starting her product career at eBay during a period of hyper-growth. She received her MBA from Harvard and BS in Economics from the Wharton School at the University of Pennsylvania.

Follow Ha Nguyen

LinkedIn

Melissa Perri

Bio

Melissa Perri is a product management educator, author, speaker, and board advisor. She is currently a Senior Lecturer at Harvard Business School, teaching Product Management to second year MBA students.

Melissa created two online schools: Product Institute, where she has shared her scientific approach to Product Management with over 3500 students, and CPO Accelerator, which specializes in growing product leaders into Chief Product Officers.

Seeing an opportunity to help executives understand the value of Product Management, Melissa published “Escaping the Build Trap: How Effective Product Management Creates Real Value” with O’Reilly Media. In 2014, she wrote the Product Management curriculum for General Assembly’s part time Product Management course, which is still used worldwide today.

Melissa is a board member of Forsta, the leading market research and customer insights platform. In the past, Melissa has consulted with executives around the world to set up their product organizations, advise on product strategy, and train leaders and team members. Her clients include Capital One, Lloyds Bank of England, Spotify, Liberty Mutual, Bynder, AthenaHealth, the Australian Defence Department, and Chewy. Prior to her current position, Melissa was a Product Manager and UX Designer at Capital IQ, Barclays Capital, OpenSky, and Conductor.

Melissa is a highly sought after keynote speaker, having addressed audiences in over 35 countries. Past conferences include Mind the Product, Productized, Industry Conference, Agile Australia, Agile 2017, Lean UX NYC, Lean Agile Scotland, and QCon. In 2017 she was voted Best Product Person by The Product Group, a peer review award that received thousands of nominees worldwide.

Where To Find Melissa

Produx Labs

Produx Labs consults with companies both large and small to help implement great Product Management. They specialize in scaling product teams, finding the right CPOs/VPs to lead, and implementing best practices in product strategy, product operations, and org design.

Product Institute

Melissa developed Product Institute as a way to teach Product Managers how to think in the most effective way possible. This online course contains direction on validating product ideas and building the right thing. Product Institute can also help scale trainings to larger companies.

CPO Accelerator

CPO Accelerator is a one-of-a-kind training program focused solely on executive product leadership. The course instructors and mentors are experts who guide experienced product leaders through transitions with informative online lectures, webinars, and lively discussion sessions. They build connections with a group of product leaders in similar stages of their careers, and navigate this exciting step together.

Escaping the Build Trap

Melissa is the author of “Escaping the Build Trap”. This book provides a toolbox of product management principles that can be applied to any company, big or small. By understanding the secrets to communicating and collaborating within a company structure, you’ll learn how to overcome product development roadblocks and how to build products that benefit both your business and your customer.

Product Thinking Podcast

The Product Thinking Podcast is where Melissa connects with industry leading experts in the product management space, and answers pressing questions about everything product. Join them each week to level up your skillset and invest in yourself as a product leader.

Melissa Perri + Dragonboat

Dragonboat Board Advisor

Melissa joined Dragonboat’s Board of Advisors in February 2022 to bring portfolio management to outcome-focused CPOs and their teams.

“One trend I’m seeing is the need for great product management to drive business success in organizations. For that to succeed, we need to align goals and measure outcomes at both the team and exec levels. Dragonboat’s portfolio planning tool fills this gap, allowing executives and team members to see that level of insight and adjust allocation and priorities responsively. Dragonboat is the best tool I’ve seen that connects the moving pieces from the exec to feature teams level, tying work back to goals and outcomes.”

–Melissa Perri

Outcome-Driven Product Management

Follow Melissa Perri

Website | Blog | Medium | LinkedIn | Twitter

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