Dragonboat + Zendesk
Push feature requests directly from Zendesk tickets into Dragonboat’s product operating ontology. Customer-facing teams capture and escalate what matters most, while product teams maintain one source of truth for all requests to prioritize with full customer context within one connected decision infrastructure.
Bring Voice of Customer into Investment Context
Push feature requests from Zendesk tickets directly into Dragonboat as new product requests. Customer signals flow straight into your investment context so prioritization reflects what customers are actually asking for.
Streamline Support & Product Collaboration
Customer-facing teams work directly in Zendesk to submit and track requests. Product teams strategize and prioritize in Dragonboat with customer context already in place, eliminating the need to jump between multiple systems.
AI That Learns from Every Customer Signal
Customer feedback from Zendesk flows into Dragonboat’s Product Investment Context Graph, where AI agents detect patterns, monitor investments, and surface prioritization recommendations.
What Our Customers Say
“We use a lot of tools to capture customer feedback. What the Zendesk integration solved is making sure none of it disappears before product sees it. It all feeds into Dragonboat so we can prioritize based on what customers are actually telling us.”
– Director of Product Ops
About Zendesk
Zendesk is a customer service platform that helps businesses manage support tickets, customer conversations, and service workflows at scale. It brings together ticketing, live chat, messaging, voice, and self-service tools into a single workspace, giving support teams the context and visibility they need to resolve issues efficiently and deliver consistent customer experiences.
