Camila Souza

Head of Customer Success, Dragonboat

As the Head of Customer Success at Dragonboat, I specialize in enhancing product team performance and driving substantial business outcomes through a sophisticated platform that aligns OKRs with strategic initiatives. With over a decade of experience, I have a strong track record in scaling customer success operations for a broad spectrum of SaaS companies, from dynamic SMBs to established large enterprises.

I am particularly skilled in strategic account management, significantly increasing account growth and retention. My expertise includes designing impactful customer lifecycle touchpoints and robust health score frameworks that boost renewal rates and foster deep customer engagement. I consistently enhance business processes by promoting seamless collaboration across functional teams and optimizing the customer experience from onboarding through to renewal.

Driven by a passion for continuous improvement and a commitment to excellence, I aim to transform customer interactions into long-term relationships, helping companies exceed their strategic goals and revolutionize their approach to customer success.